At Stitch Knot Mat, we are committed to providing high-quality knitted products and a transparent shopping experience. This policy outlines the procedures for cancellations, returns, and refunds for orders placed through www.stitchknotmat.com.

1. Order Processing and Delivery

We collaborate with premium logistics partners, including DHL, FedEx, and UPS (Priority Services), to ensure your items arrive safely.

• Handling Time: Orders are typically processed and dispatched within 1–3 business days.
• Transit Time: Standard delivery to Europe and the United States generally takes 6–12 business days.
• Tracking: Automated notifications will be sent to your registered email address at key milestones: when the order is dispatched, when it reaches the sorting facility, and when it is out for local delivery.
• Delayed Shipments: If a shipment exceeds the standard delivery window, we will initiate a formal investigation with the carrier. Depending on the findings, we will offer a full refund or a complimentary replacement.

2. Right of Withdrawal (EU & UK Customers)

In accordance with European Union and United Kingdom consumer protection laws, customers residing in these regions have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a justification.

• To exercise this right, you must inform us of your decision via email at knittedblanket@stitchknotmat.com.
• The items must be returned in their original, unused condition to our designated return facility:Stitch Knot Mat LLC 1100 Melville Street, Suite 300 Vancouver, BC V6E 4A6 Canada
• The customer is responsible for the direct cost of returning the goods unless the item is deemed faulty.

3. Damaged or Defective Items

We take pride in our craftsmanship. If you receive an item that is damaged or defective, please contact our support team at knittedblanket@stitchknotmat.com with photographic evidence of the issue.

• Resolution: Upon verification of the damage, we will process a full refund or send a replacement immediately.
• No Return Required: For verified damaged or defective goods, you are not required to mail the item back to us; the digital evidence provided via email is sufficient for processing your claim.

4. Refund Methods and Processing

Once a refund is approved, it will be credited back to the original payment method used during checkout. We accept the following payment options:

• Credit and Debit Cards: Visa, Mastercard, and American Express.
• Digital Wallets: Apple Pay and Google Pay.
• Electronic Wallets: Other supported regional e-wallets available at checkout.

Please allow 5–10 business days for the refund to reflect in your account, depending on your financial institution’s processing times.

5. Contact Information

For all enquiries regarding returns, cancellations, or delivery issues, please contact our corporate office:

Stitch Knot Mat LLC Address: 1100 Melville Street, Suite 300, Vancouver, BC V6E 4A6, Canada Email: knittedblanket@stitchknotmat.com Telephone: +1 (604) 265-9084