1. Corporate Identity and Billing Transparency

The website www.stitchknotmat.com is owned and operated by Stitch Knot Mat LLC, a legal entity registered in Canada. In accordance with Canadian, European, and United States commercial regulations, we maintain full transparency regarding our corporate identity. For all transactions, the billing descriptor appearing on your financial statement will be displayed as Stitch Knot Mat LLC. We ensure that all corporate registration data provided to our payment processors remains strictly consistent with our official business credentials.

2. Payment Processing and Oversight

Our payment infrastructure is powered by Stripe. As an independent payment service provider, Stripe conducts systematic risk assessments and monitors for transactional irregularities to maintain the integrity of the payment environment. It is important to note that Stripe operates as a service provider to Stitch Knot Mat LLC and is not a partner or affiliate of the brand.

3. Payment Methods and Procedure

We facilitate a streamlined checkout process that does not require customers to create or log into a Stripe account. We accept a wide range of internationally recognised payment methods, including:

• Credit/Debit Cards: Visa, Mastercard, and American Express.
• Digital Wallets: Apple Pay, Google Pay, and other compatible electronic wallets.

Upon successful authorisation of the transaction, order fulfilment will commence in accordance with our standard shipping protocols.

4. Data Protection and International Compliance

We are committed to the highest standards of data privacy, adhering to the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the General Data Protection Regulation (GDPR) in Europe, and applicable United States state privacy laws (such as CCPA/CPRA).

• Consent Mechanism: Our website employs a Cookie Banner. Non-essential cookies are only deployed once a user provides explicit consent by selecting the “Accept” button.
• Information Rights: Detailed information regarding the collection, use, and protection of customer data is available on our Privacy Policy page.

5. Security Standards

In alignment with global financial standards, including the Payment Card Industry Data Security Standard (PCI DSS), we utilise industry-standard encryption to facilitate data transmission during the checkout process. While we employ robust measures to mitigate risks, it is a standard acknowledgement in global finance that no digital infrastructure can be defined as possessing 100% absolute immunity. We remain dedicated to implementing rigorous protocols to provide a professional and stable transaction experience.

6. Support and Correspondence

For any enquiries regarding your payment or transaction status, our dedicated support team is available at knittedblanket@stitchknotmat.com. We aim to provide a comprehensive response to all correspondence within 24 to 48 working hours.

Registered Corporate and Warehouse Address: 1100 Melville Street, Suite 300 Vancouver, BC V6E 4A6 Canada

Contact Number: +1 (604) 265-9084