Fast shipping to Europe and the US

Should you require assistance regarding our knitted products or your recent correspondence with Stitch Knot Mat, please refer to the official contact channels provided below. Our team is committed to providing professional support and ensuring your enquiries are handled with due care.

Corporate Identity

  • Legal Entity Name: Stitch Knot Mat LLC
  • Brand Name: Stitch Knot Mat
  • Registered Business Address: 1100 Melville Street, Suite 300 Vancouver, BC V6E 4A6 Canada

Communication Channels

For the most efficient resolution, we recommend contacting us via our dedicated electronic mail address.

Support Hours & Response Policy

We value your patience and aim to address all incoming messages in the order they are received.

  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time).
  • Response Time: If our representatives are unavailable at the time of your enquiry, please leave a detailed message. Our policy is to provide a formal response within 24 working hours.

Physical Operations & Logistics

All administrative and inventory-related matters are managed from our primary location in British Columbia.

  • Warehouse & Office Address: 1100 Melville Street, Suite 300 Vancouver, BC V6E 4A6 Canada

Please note that all orders are shipped from Canada.

Order processing is completed within 1–3 business days. After dispatch, delivery typically takes 6–12 business days.

© 2026 www.stitchknotmat.com. All Rights Reserved.

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