1. Order Processing and Fulfillment

At stitchknotmat, we maintain direct oversight of our inventory and fulfillment operations to ensure the highest standards of service.

• Processing Time: All orders are typically processed and prepared for dispatch within 1 to 3 business days (Monday to Friday, excluding Canadian public holidays).
• Order Confirmation: Upon successful placement of an order, customers will receive an automated confirmation email detailing the items purchased and the designated delivery information.

2. Shipping Destinations and Timelines

We provide international shipping services primarily to customers located in the United States and Europe. To maintain service reliability, we collaborate with established global logistics providers, including DHL, FedEx, and UPS (Priority Services).

• Estimated Delivery Window: Once an order has been dispatched from our facility, the estimated transit time is 6 to 12 business days.
• Tracking and Notifications: We provide comprehensive transparency throughout the transit process. Automated status updates will be sent to the email address provided at checkout during the following milestones:
  • Initial dispatch from our facility.
  • Arrival at major regional logistics hubs.
  • Out for delivery by the local courier.

3. Shipping Origin and Facility

All products are inspected and dispatched directly from our corporate and logistics headquarters:

Stitch Knot Mat LLC 1100 Melville Street, Suite 300 Vancouver, BC V6E 4A6 Canada

4. Delivery Delays and Resolutions

While we strive to meet all estimated delivery windows, international logistics may occasionally be subject to unforeseen external factors.

If a shipment exceeds the standard delivery timeframe, our team will initiate a formal investigation with the respective carrier to locate the parcel. Depending on the findings of the investigation and the specific circumstances of the delay, stitchknotmat will provide an appropriate resolution, which may include a full reimbursement of the purchase price or a replacement shipment.

5. Import Duties and Taxes

For orders destined for Europe and the United States, customers are responsible for any applicable local import duties, VAT, or customs fees levied by the destination country’s authorities. These charges are determined by local regulations and are beyond our operational control.

6. Contact Information

For enquiries regarding the status of a shipment or to report a delivery issue, please contact our support team:

• Brand: stitchknotmat
• Email: knittedblanket@stitchknotmat.com
• Phone: +1 (604) 265-9084
• Address: 1100 Melville Street, Suite 300, Vancouver, BC V6E 4A6, Canada