These Terms of Service (“Terms”) govern your use of the website located at www.stitchknotmat.com (the “Site”) and the purchase of any products from Stitch Knot Mat LLC (“we”, “us”, or “our”). By accessing our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

1. Business Identity and Contact Information

Stitch Knot Mat LLC is a registered Canadian entity specialising in knitted textile products.

• Company Name: Stitch Knot Mat LLC
• Registered Office & Warehouse: 1100 Melville Street, Suite 300, Vancouver, BC V6E 4A6, Canada
• Email: knittedblanket@stitchknotmat.com
• Telephone: +1 (604) 265-9084

2. Shipping and Delivery

We facilitate international shipping to customers located in Europe and the United States through premium carrier services, including DHL, FedEx, and UPS Priority.

• Transit Time: Following order processing, delivery typically takes 5 to 12 calendar days.
• Order Tracking: To ensure transparency, automated tracking notifications will be sent to the email address provided at checkout during key milestones: order dispatch, arrival at the logistics hub, and out-for-delivery status.
• Delivery Delays: In the event that a shipment exceeds the standard transit timeframe, we will initiate a formal investigation with the carrier. Depending on the findings, we will offer a full refund or a complimentary replacement.

3. Risk of Loss and Passing of Title

In strict accordance with the European Union Consumer Rights Directive, the risk of loss or damage to the goods passes to the consumer only when they, or a third party indicated by them (other than the carrier), have acquired physical possession of the items. Until such delivery is confirmed, Stitch Knot Mat LLC retains responsibility for the integrity of the shipment.

4. Right of Withdrawal (European Union Customers)

Customers residing within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without providing a reason. To exercise this right, you must inform us of your decision via a clear statement sent to knittedblanket@stitchknotmat.com.

5. Damaged or Defective Goods

We are committed to providing high-quality knitted products. If your order arrives in a damaged or defective state:

• Please contact our customer support team immediately at knittedblanket@stitchknotmat.com with photographic evidence of the issue.
• Upon verification of the damage, we will process a full refund or send a replacement at no additional cost to you.
• In such instances, the customer is not required to return the damaged item, provided sufficient visual evidence has been submitted.

6. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada and the provincial laws of British Columbia, while respecting the mandatory consumer protection regulations of the European Union and the United States for residents in those jurisdictions.

7. Limitation of Liability

We endeavour to provide accurate descriptions of our products and timely delivery. However, our liability is limited to the purchase price of the goods. We do not assume liability for indirect, incidental, or consequential damages arising from the use of our website or products, beyond what is mandated by applicable consumer law.

8. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update or change any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.